Waluty/Currency EUR / PLN

Questions and Answers

Below You find answers to the most frequently asked questions about shopping in our store.  

How to check the availability of products?

Each product has information about its availability in the store:

  • No item - temporarily 0 items in stock; If you are very interested in this product, let us know by email: bok@sprzedajemytkaniny.pl  or by phone: +48576058739
  • On running out - the last pieces of a given commodity, it is worth hurry up with the purchase!
  • Average amount - we have at least a few / dozen copies
  • Large quantity - we have enough product in the warehouse to handle many orders
  • Available on request - we can import this product especially for you - contact us via email: bok@sprzedajemytkaniny.pl or by phone: +48576058739
  • Expected delivery - the product will be available soon
  • Withdrawn from the offer - the product is no longer available in our store's offer

 


 

How to check the status of order

 

We will send you information about the progress of your order to your email address. In addition, after logging into your account you will have access to all information about your current and already completed orders: status, content, addresses, etc.

 


 

How long will I wait for the parcel?

 

Immediately after submitting your order, you will receive an e-mail address with a link that you must click to confirm the order - then we start the process of its implementation. Your email address will be updated on   an ongoing basis about the status of your order.

 

Date of receipt of the package = date of dispatch + delivery time

 

The date of delivery results from the availability of products and the chosen method of payment, while the delivery time depends on the form of delivery chosen by you.

» detailed description of order fulfillment

 


 

What are the delivery methods?

 

Depending on the quantity and weight of the products ordered by you, the chosen payment method and your preferences, you can choose one of the delivery methods:

  • delivery company,
  • poczta polska (economic or priority shipment),
  • personal collection of the parcel.

» detailed description of delivery forms

 


 

How much will I pay for the parcel?

 

You will see the total cost of delivery of the order after adding products to the basket and choosing the form of delivery you are interested in and the method of payment - in the summary you will see the exact value to be paid. Depending on the chosen form of payment (prepayment or payment on delivery) and the method of delivery, the cost of a shipment ranges from a few to a dozen or so.

 

»  detailed delivery price list

 


 

How to pay for the order?

 

Depending on the value of the order, the chosen form of delivery and your preferences, you can choose one of the following methods of payment:

  • Bank transfer,
  • cash on delivery,
  • electronic payment (on-line transfer).

» detailed description of payment methods

 


 

Can I collect my order personally?

 

Of course, you can collect your order at the personal collection point at the address: ul. Kępska 4 45-129Opole, Godziny pracy punktu można znaleźć na karcie Kontakt.  You do not incur additional costs when picking up your personal.

 


 

What are discount coupons?

 

n many promotional campaigns, we offer discount coupons to our clients. They have a form  codes to be entered in the basket,  in the appropriately marked field. This will convert the amount to be paid including the discount. 

Remember that most discount codes have their validity period. After its expiration, the rebate code ceases to be active - it will not grant a specific rebate.

 


 

What is the storage room?

 

The storage roomt is a place where you can add products that you are wondering about. Access to this functionality have  only logged in users.

If you hesitate to buy a product and have an account in our store, log in and add the product to the vault. Products in the storage room are remembered for you. The next time you log in to the store in the store you will find all the products you saved. You can return to them at any time, transfer them to the basket or remove them from the vault.

 


 

Can I receive a VAT invoice?

 

Yes, you can receive a VAT invoice for products purchased in our store. For this purpose, when placing an order in the form with your data, select the "company" option and provide the invoice details. Information on the desire to receive a VAT invoice should be included in the Remarks (section "Additional information"). If the shipping address is different from the invoice data, select the "other delivery address" option on the form and enter the address to which the order should be sent.

The date of issuing the VAT invoice is the date of dispatch of your order. It is not possible to change this date.

 


 

How can I change my order?

 

You can modify your orders only until you have completed its contents. When it is sent to the address indicated, the modification is no longer possible. For any modification of your order (change of address, addition of product to order, change of payment method or delivery), contact us as soon as possible - preferably by telephone: +48576058739.

 


 

I made an erroneous order. How do you cancel it?

 

You can cancel your orders only until you have completed its contents. At the time of sending it to the address indicated, cancellation is impossible. To cancel your order, please contact us as soon as possible - the best  by phone: +48576058739.

 


 

Where is my parcel?

 

By choosing the courier delivery option, you will receive a delivery note number and a link to the page where you can track the location of your shipment. This link is also visible to registered store customers, in the preview of the details of the order placed, in the Shipment column.

 


 

Whether the products sold have a guarantee?

 

Yes, the products available in the assortment of our store & nbsp; have a manufacturer's guarantee, valid in Poland. Information on the warranty period can be found in the product description as well as on the manufacturers' websites. It is important to keep the proof of purchase (invoice or bill), as well as the original packaging, until the end of the warranty period. This is the basis for reporting complaints.

»  warranty and service conditions

 


 

I have a problem with the product I ordered. What now?

 

Always check before shipping the package that it has not been damaged in transit.  In case the packaging has got visible damage  external, we recommend  refuse to accept the parcel and then contact us at the phone number: +48576058739.

If you want to make a complaint, make sure that the product should be advertised in our store or the manufacturer. Information on this subject can be found in the warranty card, as well as in the product description on our website or on the manufacturer's website.

»  detailed complaint procedure

 


 

Can I return the purchased product?

 

Yes, in accordance with  the Act of March 2, 2000, within 10 days from the date of delivery of the order, you can return the product purchased in the online store without giving a reason. Such goods can not, however, bear traces of use, can not be damaged or damaged, it must be in the original packaging with all its contents.

»  description of complaints and returns

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